Market Analytics

Understand customers behaviors to improve sales

Customer segmentation

Use unsupervised learning to segment and understand customer behaviours.

Churn analysis

Understand the most important factors that impact customer churn and prescribe an actionable strategy.

Product recommendation

Identify associated product groups to “recommend” products for cross-selling.

Customer survey

Analyze structured and unstructured survey data to deepen your customer understanding .

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Resources

Sentiment Analysis & Billboard Top 100: The Changing Mood of Popular Music

We used sentiment analysis to model 5100 Billboard chart-toppers between 1964 and 2015. Our analysis predicted whether song lyrics were positive, negative or neutral as well as detecting the topic and intent behind the most popular tunes in music history.

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How to Study Brand Conversations with Advanced Text Analysis?

How can we use text analysis of data from Twitter to improve our understanding of markets? This is the question prompting Paul, a strategist in our business team, to scrape tweets about Lloyds bank and conduct a Twitter topic analysis using advanced NLP and network creation. First, he collected tweets using Tractor, Graphext's scraping tool for social media analysis. Then, he analyzed the topics of tweets using network analysis. Here's how he did it ...

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A Beginners Guide to Market Segmentation: Types, Techniques & Examples to Better Understand Your Customer Base (with Data)

Market segmentation means splitting your customer base into distinct communities based on the similarity of their features. Depending on the data you use to segment customers, clustering a market dataset results in the grouping of customers based on geographic, demographic, behavioural and psychographic factors as well as their buying preferences.

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The Method Behind Our Investigation of Reports of Adverse COVID-19 Vaccine Events

Taking on an investigation into the adverse reactions associated with the COVID-19 vaccination rollout in the USA, our team were aware of the increased need for transparency whilst conducting our analysis. This article documents the methodology behind our study of Vaccine Adverse Event Reporting System (VAERS) data.

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A digest of our blog data analysis, product updates and company news
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